AI chatbots: save time and humanise your automation[webinar]

Implement AI chatbots effectively. Save time, support customers, and keep interactions human.

Small businesses spend hours answering the same questions, and while AI chatbots can help, they can also frustrate customers and harm trust. In this session, you’ll learn the core principles for implementing chatbots effectively, streamlining support while keeping interactions human and friendly.

Key topics covered

• When chatbots make sense: Identifying the right use cases for AI in customer support

• Keeping the human feel: Designing chatbot responses that sound helpful, not robotic

• Simple implementation: How to set up chatbots that save time without overengineering your systems.

Takeaway tool

Your chatbot starter kit: A set of guiding questions and tools to help you confidently design and implement your own AI chatbot.

Key Expert: Valentina Coin, Director, Via Technology

About Valentina:

Val is a distinguished digital transformation thought leader known for her strategic approach to systems advisory and her ability to help organisations move from overwhelm to clarity. As cofounder and director of Via Technology, she partners with service-based leaders to uncover and refine their Core Business System - enabling them to analyse, optimise, and monetise their operations for consistent, sustainable growth. ‑founder and director of Via Technology, she partners with service‑based leaders to uncover and refine their Core Business System - enabling

Val is particularly respected for her ability to bridge the gap between strategy and execution. She empowers organisations to move beyond survival mode by introducing intentional, purpose-built systems that support both operational efficiency and team confidence. While systems can often feel intimidating or chaotic, Val brings order through her curiosity, competence, and strength in designing initiatives that truly drive outcomes. ‑built systems that support both operational efficiency and team confidence. While systems can often feel intimidating or chaotic, Val brings order through her curiosity, competence, and strength in designing initiatives that truly drive outcomes.

She excels at unravelling complex problems, connecting insights others may overlook, and ensuring that technology remains people powered. Her warmth, curiosity, and commitment to growth make her an engaging, insightful, and inspirational speaker. ‑powered. Her warmth, curiosity, and commitment to growth make her an engaging, insightful, and inspirational speaker.

Other Reboot webinars you might be interested in: 

• Launch and grow, using local events - Tuesday 16 June

The Reboot webinar series is brought to you by the City of Sydney.

Register via Eventbrite to secure your ticket. Once you have registered you will be sent a Zoom link to join the webinar when the event starts.