Using AI to build better lives

AI is fast becoming a fixture of daily life. The tech is reshaping the way we communicate, learn and plan our lives, so how can we better use it to help us?

Zhanna Sarsenbayeva's research explores how human‑centred AI can support healthier choices and sustained behaviour change.

Her work shows that when AI systems adapt their personality, tone, and responses to different situations, they can motivate people more effectively, build trust after mistakes, and better support long‑term wellbeing.

Her work looks at how adjusting an AI agent's personality in real time changes how well it serves different needs, how a voice assistant's response to its own mistakes shapes trust, and what it takes to design an AI health coach that can genuinely motivate behaviour change. Human-computer interaction, built around the human.